Privacy
Policy

We collect only the information required to operate Talk2Site services.

• Account details such as name, email, phone, and billing metadata (including payment/order/subscription identifiers).
• Usage and diagnostic data including browser/device context and logs.
• Workspace content that you provide through URLs, files, and chatbot interactions.

We process data to deliver and improve the platform.

• Provisioning chat assistants and retrieval workflows.
• Operating integrations such as Google Calendar, Google Site Analytics, and SMTP email.
• Supporting lead workflows, AI summaries, and reporting dashboards.

When enabled, Smart Lead Capture and AI Summary process chat context for follow-up workflows.

• Lead details are collected only through your configured workflow forms.
• AI Summary creates compact internal context for your team actions.
• You can disable these features per agent from the dashboard.

Talk2Site follows Google's API Services User Data Policy for connected Calendar accounts.

• Calendar access is used for booking and availability workflows only.
• You can revoke this permission from Talk2Site or Google account settings.
• We do not sell calendar data.

Analytics access is requested with read-only scope and used for dashboard reporting context.

• Traffic metrics are displayed to help optimize chatbot performance.
• Connected GA4 properties can be disconnected by workspace owners at any time.
• We do not use analytics data for advertising resale.

SMTP settings are configured by you for business messaging workflows.

• Credentials are used to send authorized notifications and follow-up emails.
• You can update, test, or remove SMTP configuration from the dashboard.
• We recommend app passwords and provider security controls.

We do not sell your personal data.

• We share with trusted processors and infrastructure partners only when needed to provide services.
• For payments and subscriptions, we use third-party processors (such as Razorpay and PayPal) who handle sensitive payment details.
• We may disclose data when required by law or valid legal process.
• In case of merger or acquisition, data may transfer under legal safeguards.

Cookies help maintain secure sessions and improve product behavior.

• Essential cookies for authentication and platform operation.
• Performance cookies to understand product usage patterns.
• Preference cookies to preserve selected settings.

We implement layered controls for platform and integration security.

• Encrypted transport and controlled backend access.
• Secure authentication and permission handling.
• Periodic security hardening and operational monitoring.

We retain data only for operational and legal requirements, then delete or anonymize where applicable.

• Account owners can request deletion through support channels.
• Certain records may be retained for legal, tax, or fraud-prevention obligations.

Data may be processed in locations where our partners operate. We update this page when policy changes occur.

• Continued use after updates indicates acceptance of revised policy terms.