Support & Documentation

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Explore step-by-step setup guides, webhook documentation, or get direct assistance from our team.

Quick Links:Setup Guide Webhook Docs Integrations FAQs & Billing Contact Ticket

Email Support

Direct response from our engineering and customer success team.

Mon-Fri, 9am-6pm IST

Avg. Response: Within 4 hours

sales@talk2site.com

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Submit a Ticket

Open a tracked support ticket for technical, feature, or billing requests.

24/7 Submission

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Online Ticketing

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Setup & Documentation

Step-by-step walkthroughs, webhook specs, and embedding instructions.

Available 24/7

Avg. Response: Self-Service

Guides & Webhook Specs

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Documentation & Resources

Self-serve guides, API specifications, and troubleshooting steps to help you build and scale your AI assistant.

Getting Started & Setup

Step-by-step guides to build, train, and deploy your AI agent

Integrations & Webhooks

Connect Talk2Site events with your CRM, store, and tools

Support & Self-Service

Get immediate help, read common FAQs, or contact our team

Featured Guides

Direct links to detailed platform walkthroughs

5-Minute Quick Start

Create an account, scan your website URL, and get your AI agent live on your site.

Read Setup Guide

Universal Webhook API

Dispatch real-time HMAC-signed JSON events to Zapier, Make, n8n, and custom endpoints.

View Webhook Docs

Store & Calendar Integrations

Sync Shopify and WooCommerce product catalogs, Google Calendar, and GA4 analytics.

Explore Integrations

Troubleshooting & Solutions

Fast answers to the most common configuration and integration questions.

Training

Chatbot not responding accurately

Verify your crawled pages in the Retrain tab. Upload specific product sheets or FAQ documents to give the bot exact contextual answers.

Training Guide

Technical

Widget not appearing on my website

Ensure the CDN script tag is placed immediately before the closing </body> tag of your website HTML or in your CMS theme footer.

Installation Guide

Integration

Google Calendar booking not showing available slots

Check your Google Calendar connection in the Integrations tab, ensure your agent timezone is set, and confirm the linked calendar has open time slots.

Calendar Setup

Integration

Webhooks failing or not received by my endpoint

Verify your webhook endpoint responds with HTTP 200 OK. Confirm your HMAC-SHA256 signature verification code and ensure webhook delivery is active.

Webhook Specs

Features

Smart Lead Capture form is not triggering in chat

Enable Lead Generation for the agent, verify lead form fields, and ensure prompt instructions guide the bot to collect visitor contact info.

Lead Capture Guide

Billing

Manage or cancel subscription renewals

Paid plans are recurring subscriptions. You can cancel future renewals from your PayPal (USD) or Razorpay (INR) account settings, or contact us for help.

Billing Help

Still experiencing an issue?